Customer Reviews

I had originally scheduled an appointment online through the web page with Ghent Chevrolet to get new tires put on my 2015 Chevy Silverado, also I decided to get my 90,000 mile scheduled service put on because it needed it for my truck and I missed it on the last oil change, When I arrived at the dealership August 10th 2024, I talked to One of the techs to get checked in, When I arrived, they had none of my information for my tires to be put on that day nor did they have my 90,000 mile scheduled service on my request, So we got it worked out to get my items done and put on my truck and I proceeded to wait in the waiting room, About 45 minutes into me waiting the service manager Stephanie comes out and explains to me that the website didn���t have none of my request recorded, They offered a loaner till they could get my tires in and my service request taken care of on my truck, That I appreciated, I remembered midway through them having my truck that I had a recall on my overhead airbags so I called back and had them add that to the service since it was a free fix and a manufacturer recall, When I called back I spoke with Mr. Greer, from the tone of his voice he did not seem too thrilled about me adding that on to the service, but I figured since it was already there might as well knock it out, Seven days later from the original drop off August 10, 2024, I received a phone call that my truck was finished, So Friday August 16, 2024 after I gotten off work I headed down to Greeley to pick up my truck, When I arrived at the dealership to pick up my truck, I talked to Mr. Scott Greer, and he handed me the paperwork of the services that were provided that I had asked for for my vehicle, As I was looking over the paperwork before I paid, he said to me, you have your own copies. You may read them after I had paid which I thought was kind of rude considering I���m the customer and I wanted to go over what was done on my vehicle with the tech. He never did go over everything with me that was done, just wanted payment for services, I was to read it at my convenience. After I had paid almost $4000 to get my truck back for services, I walked out to my truck and from the outside was very happy. The tires looked great on my truck, They had washed it and made it look very nice on the outside, However, when I open my driver side door. I noticed the molding that goes back around the door frame, and across the top of the roof was not put in correctly, it almost looked like it was done more so in a hurry and no time was taken to put the molding back correctly, there were stains on my seats and the roof of my truck as if the tech that did the airbag recall had grease or some sort of dirt on their hands when reapplying the molding, I was a little upset that I had to take about 20 minutes to go back through each front door and redo the door molding correctly so it was placed over the overhead like I had brought it in, it was an easy fix for me to do, but when you drop that kind of money, you expect your vehicle to come back how you brought it in, so I left the dealership and went and had lunch at a local restaurant in town, After I was finished and was getting ready to head back to Cheyenne, where I live, the check engine light comes on, This concerned me, considering the amount of time and money I spent at a certified Chevrolet dealership to get service done correctly, So I headed back to the dealership and had them put the scan tool on my vehicle to see what the light was about, Zach, the tech that I talk to when I returned to the dealership was very friendly and was quick to grab his scan tool to see what the warning light was about, he ran his test, went and got the tech that worked on my vehicle asked a few questions to him. Then the tech went back to his normal every day duties at the dealership, Zach showed me the paperwork that the scan tool produced on what the warning was, he said it was Low voltage light due to the battery being disconnected during the fuel induction service and my catalyst system, but offered no remedy or if it was maybe a O2 sensor no real explanation on why it was producing the check engine light, just that it had to do with my catalyst system and a low volt warning, he reassured me that it would not damage my vehicle just that I might have discrepancies in my fuel mileage and cleared the code and sent me on my way. Thinking everything was good. I got halfway home and lo and behold. My check engine light came back on so I called Gent Chevrolet back to speak with Zach, after about three calls and one hangup, I finally got to talk to him about the check engine light coming back on. He instructed me to go to a local auto parts store to get the code It was throwing. I did so, and the code was again for the catalyst system, when I had relayed the information back to Zach he instructed me to call back Saturday when he could do a little more research to give me a definite answer, so the next day, I called Ghent Chevrolet back to get some answers about my vehicle after numerous times on hold I finally got to talk to Zach again. He proceeded to tell me that he had gotten no information that he was supposed to provide for me that day due to a very busy workload. I understand the workload, but I���m a little concerned about is telling a customer you will find information out for them and not delivering, he apologized for not having the information provided and told me that it wouldn���t be until Monday till they could get the information requested. He also explained sending an email to the service manager Stephanie about my concerns, feeling very blown off at this point, I waited until Monday to call back. Monday came around, I called Ghent Chevrolet asking to speak to the service manager. The operator told me that she was unavailable and would I like to leave a message, so I did and needless to say I���m still waiting for a phone call back on my concerns and questions I have about why my 2015 Chevy Silverado is throwing a check engine light after services provided by a ���Genuine Certified Chevrolet dealership��� I bought this truck from Ghent Chevrolet in 2021 and had NO issues whatsoever with it till the services provided had been done this year, I always have taken it to Ghent Chevrolet for the oil changes and even then had no issues after the fact, I am not satisfied with the runaround and I need answers and this issue fixed in a timely manner at no cost to me for the hassle it has been just trying to get answers.. so overall, this experience at this time, with this dealership, has been less than satisfactory��� Taking pride in doing a good job should be first and foremost for any and all companies, and feel that Ghent Chevrolet has let me down in this aspect throughout this dilemma��� Sincerely, Bernard Vialpando

I thought i was getting all the oils that need changed for over 100,000 miles. I told them if anything needed to be done give me a call. I got no call. After picking up car found out they only did the motor oil change. Gave me a list of things that needed done. Now I have to reschedule to get these things done.

This was the first time I brought my 2015 Corvette in for an oil change, etc., at this location, since purchasing it. Customer service was wonderful and I didn't feel like just a number. Zach Nieusma was my service adviser and he was wonderful, great customer service, professional and willing to go above and beyond to make the process easy. I will definitely be a repeat customer!

Great service very helpful

Great communication

Employees were all nice and work was done well. However a pre-scheduled oil change appt took approx 2 hours due to only having one tech working apparently.

The wait time was longer than quoted & anticipated. The previous dealer I���d been to had also given us a complimentary car wash - I missed that. Customer service was great though. I will have to think about whether or not I make the longer drive to go back to my previous dealer or continue to get service here.

Solid service ... diagnosed and fixed issue on my vehicle in a timely manner.

The environment was great and the people were very friendly. Fernando was my salesman and he has been very helpful. Luis and Scott made easy and quick to buy the exact vehicle I was looking for.

It was very pleasant! I was in and out in for service! Everyone was very nice and helpful

Your Service Manager, Zac Nieusma, and Matt Fox, who replaced the sway bars and other optional mechanical work did A+ {former teacher) work on my car. Meanwhile, their Supervisor drove me to and from my home while the work was being done.

I worked with Marina and she was amazing! She has answered all my questions and is so helpful! I appreciate her in assisting me in buying my first car. Thank you for making the experience easy and seamless Marina!

Friendly. Easy to purchase. Informative re: my Trailblazer purchase.

Our vehicle broke down 2 days before our camping/road trip. I immediately called the service department at Ghent, and explained the situation to Stephanie, I believe her name was. She was extremely helpful and offered to see if there was a tech available that had some time to take a look at our vehicle right away. When we arrived, Scott and Kevin got right to it, trying to diagnose the issue. Long story short, they had the part ordered and worked hard to have our vehicle running and ready for us to pick up later that evening. All 3 of them went above and beyond for us, and we are so appreciative! We realize that they didn't have to squeeze us in and get our vehicle fixed the same day, but they heard my concern when I stated that we needed the vehicle for our trip, and they all did their part and made sure we were taken care of quickly! Thank you Stephanie, Scott and Kevin!!

Really good and informative.

No problem with scheduling. Truck was done in timely manner.

Always kind and courteous. Does a good job.

Had the work done in one day.

the service has not been friendly

Scott was very helpful, and kind. Got us in and out fast for our oil change.