The service went well and quickly. I had to take the paper and seat cover off myself when the car was ready. Was disappointed that no one was wearing a mask or doing anything about being safe from Covid. The people were friendly and nice.
Hello, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (970) 439-4859 to discuss your concerns, as your satisfaction is of utmost importance to us.
I was in for an oil change, I asked for assistance to find block heater on a truck and had no help besides them arguing with me that it has one and standard and from all my documentation it did not say. They said they could not find it nor do I think they actually tried and began telling me it was in a location different from the user manual. They were trying to just get me out the door.
I tried to reach out to Mr. Gertner and left a message. I apologize for the frustration we may have caused. I also asked Mr. Gertner to call me to discuss the block heater option if equipped on his vehicle.
I scheduled appointment online and dropped the vehicle off. It was ready an hour later. The folks made certain to cover the floor and seat before getting in. They walked me out to.my vehicle and removed the covers before I left.
Unprofessional, tried to charge double then was quoted, had to question service before it was fixed. no photographic proof of work done when asked about something broken. Given the runaround at every moment. Would not recommend, taking business to Loveland and Fort Collins dealerships for any work needing completed from now on.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (970) 439-4859 to discuss your concerns, as your satisfaction is of utmost importance to us.
Hi, we're happy you found our staff to be so supportive during your experience here at Ghent Chevrolet Cadillac. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Hello, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (970) 439-4859 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
The six week delay getting the part was disappointing, but understandable given the supply chain issues. I am curious however how it was that once the service dept. manager engaged, after he a I talked, and he took actions to get info on the status of the part and then actively engaged to get the part moving , the part was delivered within a few days. Is it possible that had a proactive process, mimicking the actions he took, been implemented as soon as supply chain issues became apparent, would I have had my truck done sooner? How many other customers are waiting for their vehicles that may not have to be?
Hi, we're happy you found our staff to be so supportive during your experience here at Ghent Chevrolet Cadillac. If you have any further questions, please give us a call. We're always happy to help! Take care!
Hi, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (970) 439-4859 so we can work towards a resolution.
Looking forward to hearing from you!
Scott Greer was great I got my dates mixed up and he managed to still fit my car in for the day I showed up so I didn’t have to come back. Very great and friendly service will continue to keep on coming with great service like that. Thank you
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Vehicle brought in to have def removed from gas tank apparently. My husband asked Rob to make sure change the oil while they have it. They didn't change the oil they drained the gas to fix it and gave me the truck back on empty, it had 3/4 of a tank when we took it there. I had to wait 20 minutes to pick up my truck because he decided to run it through carwash half-ass. They had already told my husband my truck was ready . So bad experience again. Cost $718.00 they couldn't even put gas back in and remember to tell tech change the oil. We ran in to them trying to charge us for my daughter's oil change when was included with her leased vehicle. She had her brand new car in there shop month after bought it to be fixed tried to charge her at first then when she told them again it's under warranty they finally fixed it . They just don't communicate . They act like everyone trying get something from them. Overall disappointed with them.
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Ghent Chevrolet Cadillac (970) 439-4859.
Well about two and a half months ago I stopped at Ghent Chevrolet in Greeley, and that's when I met Michael the sales consultant there, and I mentioned I was looking for a Camaro 2ss with a moonroof, and the color Wild Cherry tent coat, so on November 27th 2021 I received a call from Michael that morning and he mentioned they had one in the showroom floor, so I drove to Greeley and met with Michael, and Michael was a very professional salesman and not rude at all or disrespectful, he done his job very well and I highly recommend anyone to visit with Michael, at first we couldn't come up with an agreement on price, so therefore I meant Eric the sales manager, and Eric was highly respectful to me and my wife, so therefore Eric and Michael made the deal happen, so therefore I was happy with the deal and I'm probably to they have my future business. Michael and Eric are awesome person. I am 1000% happy with my car, so I drove away in a 2022 Camaro 2ss and wild cherry tintcoat, very sharp looking car, thank you guys for being patient with us and you guys are very awesome, I give this dealership thousands thumbs up. Signed Anthony Rodriguez, from Brighton Colorado..