The last three times I’ve come in, my appointment can’t be found. The guy Fred? Maybe I spoke with seemed super annoyed that I was even calling to check on my car. After not receiving an update on it for two days. The woman my husband worked with in the service department seemed pleasant. I spoke with her on the phone and she was patient and answered all my questions.
Was fine. Had some women's magazines so that was really nice. Was offered water. Chairs comfortable, waiting area clean. Took as long as expected for the work to be done on my vehicle, so no surprises there.
I am new to Colorado. Last November (2017) my lease was coming to an end on my 2015 Equinox. I went to Ghent and the folks were phenomenal. I leased my 2018 then and there. The staff did many follow-ups to ensure my satisfaction. I recently had my first appointment in the service area and again it was excellent. I will be a Ghent customer going forward.
Dropped my vehicle off at 7:00 am. No one called me about the status of my vehicle. I had to call the dealership at 11:00am to get a update and give the technician the okay to work on my vehicle. 6 hours went by and I did not receive a phone call. Called again at 5:10 for them to tell me that Carlos (the person I was working with) left early, so no one was aware of my vehicle and Fred said he thought it was done and apologized for no one contacting me. The service manager was nice enough to take some money off of the bill, but I feel like it should have been more considering they had my vehicle for 10 hours and not one person called me and my bill was $1,000 and he knocked it down to $780. I should have only had to pay half. Horrible customer service by the service crew except for Fred and the service manager. This is my first time going to this dealership and I will not be back.
Everything went wonderful until I went to pay. I wanted to use my buy power card so I could get the rebate but I had left it at home. The lady that was helping me said I could go get the card, but I could not take my vehicle. She never offered a loaner vehicle for me to go and retrieve my card, what did she expect me to walk? I feel she treated me like a criminal. Did she honestly think that I would not come back and pay? I bought my truck from this dealership and I’ve had every oil change done there. I am very offended That she treated me in this manner. I’ve honestly thought about calling and speaking to the service manager But I’m not sure it would do any good. This incident has made me think twice about using this dealership !
had oil change and air conditioning recharged. was able to get an appt the same day. Gal in service was knowledgeable and courteous. Took vehicle in right away. It did take 4 hours of me sitting in the waiting room which i felt was too long but work was done correctly. Water and coffee were provided. Comfortable chairs and TV
I brought my vehicle in for a standard oil change, being a CPO vehicle Frank & staff made sure that I received the first of two scheduled maintenance packages - they made this process quick & easy for me. They were able to fit me in quickly and finished the service before I expected them to. I also appreciated the easy to follow diagnostic report they provided!
Thank you for the feedback about your recent experience in our service department. In order to grow, we'd like to learn more about your situation. We want to earn your business back. So, please give us a call on 970-339-2438. You can also email us at firstname.lastname@example.org and we will get back to you promptly. We value your feedback and thank you for it. Ron Bush, Fixed Operations Manager