Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Ghent Chevrolet Cadillac and we hope to see you again soon!
Angel was amazing and got us into exactly the car we were looking for! We couldn't have been happier with our experience! The entire team was knowledgeable and friendly. The process was very quick. We highly recommend them to anyone looking for a new car!
Salesman Ray Vigil was great, Got everything I wanted installed and ready to go by delivery. Responded to all my questions in a timely manner. Received texts messages from Chris in Service. I live over 100 miles away and due to the Customer service Ill be bringing my Tahoe all the way here for service.
I went in for a simple oil change and I get told that steering rack has excessive play and their is an Internal fault of telematics control module that needs to be replaced. After the steering rack is fixed then I need an alignment and it has vibration so I left it to get fixed and then the power fluid isn't right they go to change it and the power steering pump goes all but on the customer report it states that I found this to be wrong well for your information I went in for a simple oil change the second one in fact and all of a sudden all these repairs had to be done and I wonder what kind of an inspection was done to this vehicle when it was brought to the lot as I bought this car use at the end of November of 2018 and it was still under warranty and was used as its a 2017 Chevy Traverse. I have two tires that are the same in front and two tire that are of different brand in the back. I just wonder what type of inspection was down and I would like to have seen a carmax on this car.
I apologize for the frustration we've caused you over your 2017 Traverse you purchased in 2018. When a vehicle comes in for a simple oil change we perform a multi-point inspection as a industry standard practice. In your case, we found a power steering gear that was leaking. We called your extended warranty and they sent out an adjuster to verify the failed part and approved the repair. At that time, the inspector and our service technician could not determine the power steering pump operation failure. After the repair, on our test drive, we noticed a intermittent loss of powering steering assist. We then called the service contract company and they sent an inspector out a second time to verify our diagnosis and need for additional repair. Again, the repair was approved and we performed the repairs under the service contract. As this was done in one service event, any deductible that applied, was charged to you once. Thankfully we were able to repair your vehicle under this service contract at a minimum expense to you, compared to the full repair costs. I apologize for the inconvenience this caused in the time it took to complete the repairs, however it did not require bringing the vehicle back, as that also can be frustrating.
Ron Bush, Service Manager.970-339-2438
Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (970) 339-2438 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (970) 339-2438 to discuss your concerns, as your satisfaction is of utmost importance to us. Looking forward to hearing from you. Take care!