Customer Reviews

My appointment wasn't until 4:30 however I got off work early and when I got there Dylan was amazing getting me in right away knowing I had another hour drive home they got my truck done quickly and got me on my way

My appointment was at 8 A.M and I dropped my vehicle off a few minutes before. My car sat there in the lot at least 2 hrs. I hope this isn't a common practice. I ended up having to leave my vehicle over night for a job that was only 4.2 hrs. (@ $185 an hour) The reason was the mechanic needed a special tool (which YouTube confirmed). I worked at a GM assembly plant and we had to start promptly at 6 a.m. If your not going to live up to appointment times at least let the customer know. The part I needed was installed properly and so far my vehicle is running fine, thanks to the mechanic for a job well done.

Great place very nice people

The work agreed upon over the phone was not completed as agreed to. I asked for 2 bushings to be replaced, and they only did one. I was billed for 1.5 hours of work for a 30min job. And they only did half of what I asked. Also, I was told they could not get the just the parts from GM needed to complete my requested repair, but rather had to replace the entire Shift cable. To do what I needed done, I had to furnish the parts, which I did. The difference in cost between what was needed vs. what they said they could do was 3x more. I'm extremely dissatisfied. I am a long time GM owner, and have bought, and currently own, several GM products. This whole ordeal has got me re-thinking what my next vehicle purchase will be.

I was greeted by Michael Foster coming into the dealership. He was super friendly and I couldn't have asked for a better sales associate.

Very helpful and answered all questions

Total lack of communication from Ghent on the service and status of my vehicle. Multiple repair attempts for the same issue, taking over a month of time. This store has SERIOUS management issues.

Good

Everyone was friendly and nice

Every thing was done on time.

Again I���ve had issues with getting my tires rotated on a dually ! I���d like someone to explain this to me !? I buy a $100,000 dually from y���all and yall seem to have an issue everytime I want to rotate my tires.

Typical dealer experience. Sales staff was excellent.

Amazing as a first time buyer, went in there with a budget & got exactly what I wanted.

Rico is always great

All went AOK. No complaints. Good customer lounge.

The person that rotated my tires forgot to tight the nuts on one of them. I nearly lost that tire and had my kids with me. Had to be put in a rental for 3 days while my truck was fixed. I'll never go back there to service my vehicle.

Friendly

I had originally scheduled an appointment online through the web page with Ghent Chevrolet to get new tires put on my 2015 Chevy Silverado, also I decided to get my 90,000 mile scheduled service put on because it needed it for my truck and I missed it on the last oil change, When I arrived at the dealership August 10th 2024, I talked to One of the techs to get checked in, When I arrived, they had none of my information for my tires to be put on that day nor did they have my 90,000 mile scheduled service on my request, So we got it worked out to get my items done and put on my truck and I proceeded to wait in the waiting room, About 45 minutes into me waiting the service manager Stephanie comes out and explains to me that the website didn���t have none of my request recorded, They offered a loaner till they could get my tires in and my service request taken care of on my truck, That I appreciated, I remembered midway through them having my truck that I had a recall on my overhead airbags so I called back and had them add that to the service since it was a free fix and a manufacturer recall, When I called back I spoke with Mr. Greer, from the tone of his voice he did not seem too thrilled about me adding that on to the service, but I figured since it was already there might as well knock it out, Seven days later from the original drop off August 10, 2024, I received a phone call that my truck was finished, So Friday August 16, 2024 after I gotten off work I headed down to Greeley to pick up my truck, When I arrived at the dealership to pick up my truck, I talked to Mr. Scott Greer, and he handed me the paperwork of the services that were provided that I had asked for for my vehicle, As I was looking over the paperwork before I paid, he said to me, you have your own copies. You may read them after I had paid which I thought was kind of rude considering I���m the customer and I wanted to go over what was done on my vehicle with the tech. He never did go over everything with me that was done, just wanted payment for services, I was to read it at my convenience. After I had paid almost $4000 to get my truck back for services, I walked out to my truck and from the outside was very happy. The tires looked great on my truck, They had washed it and made it look very nice on the outside, However, when I open my driver side door. I noticed the molding that goes back around the door frame, and across the top of the roof was not put in correctly, it almost looked like it was done more so in a hurry and no time was taken to put the molding back correctly, there were stains on my seats and the roof of my truck as if the tech that did the airbag recall had grease or some sort of dirt on their hands when reapplying the molding, I was a little upset that I had to take about 20 minutes to go back through each front door and redo the door molding correctly so it was placed over the overhead like I had brought it in, it was an easy fix for me to do, but when you drop that kind of money, you expect your vehicle to come back how you brought it in, so I left the dealership and went and had lunch at a local restaurant in town, After I was finished and was getting ready to head back to Cheyenne, where I live, the check engine light comes on, This concerned me, considering the amount of time and money I spent at a certified Chevrolet dealership to get service done correctly, So I headed back to the dealership and had them put the scan tool on my vehicle to see what the light was about, Zach, the tech that I talk to when I returned to the dealership was very friendly and was quick to grab his scan tool to see what the warning light was about, he ran his test, went and got the tech that worked on my vehicle asked a few questions to him. Then the tech went back to his normal every day duties at the dealership, Zach showed me the paperwork that the scan tool produced on what the warning was, he said it was Low voltage light due to the battery being disconnected during the fuel induction service and my catalyst system, but offered no remedy or if it was maybe a O2 sensor no real explanation on why it was producing the check engine light, just that it had to do with my catalyst system and a low volt warning, he reassured me that it would not damage my vehicle just that I might have discrepancies in my fuel mileage and cleared the code and sent me on my way. Thinking everything was good. I got halfway home and lo and behold. My check engine light came back on so I called Gent Chevrolet back to speak with Zach, after about three calls and one hangup, I finally got to talk to him about the check engine light coming back on. He instructed me to go to a local auto parts store to get the code It was throwing. I did so, and the code was again for the catalyst system, when I had relayed the information back to Zach he instructed me to call back Saturday when he could do a little more research to give me a definite answer, so the next day, I called Ghent Chevrolet back to get some answers about my vehicle after numerous times on hold I finally got to talk to Zach again. He proceeded to tell me that he had gotten no information that he was supposed to provide for me that day due to a very busy workload. I understand the workload, but I���m a little concerned about is telling a customer you will find information out for them and not delivering, he apologized for not having the information provided and told me that it wouldn���t be until Monday till they could get the information requested. He also explained sending an email to the service manager Stephanie about my concerns, feeling very blown off at this point, I waited until Monday to call back. Monday came around, I called Ghent Chevrolet asking to speak to the service manager. The operator told me that she was unavailable and would I like to leave a message, so I did and needless to say I���m still waiting for a phone call back on my concerns and questions I have about why my 2015 Chevy Silverado is throwing a check engine light after services provided by a ���Genuine Certified Chevrolet dealership��� I bought this truck from Ghent Chevrolet in 2021 and had NO issues whatsoever with it till the services provided had been done this year, I always have taken it to Ghent Chevrolet for the oil changes and even then had no issues after the fact, I am not satisfied with the runaround and I need answers and this issue fixed in a timely manner at no cost to me for the hassle it has been just trying to get answers.. so overall, this experience at this time, with this dealership, has been less than satisfactory��� Taking pride in doing a good job should be first and foremost for any and all companies, and feel that Ghent Chevrolet has let me down in this aspect throughout this dilemma��� Sincerely, Bernard Vialpando

I thought i was getting all the oils that need changed for over 100,000 miles. I told them if anything needed to be done give me a call. I got no call. After picking up car found out they only did the motor oil change. Gave me a list of things that needed done. Now I have to reschedule to get these things done.

This was the first time I brought my 2015 Corvette in for an oil change, etc., at this location, since purchasing it. Customer service was wonderful and I didn't feel like just a number. Zach Nieusma was my service adviser and he was wonderful, great customer service, professional and willing to go above and beyond to make the process easy. I will definitely be a repeat customer!