Ron the service Manager made things right after I had a bad experience with Scott one of the service techs.. Ron got my car in and fixed with no issues and he went above and beyond to make sure I was taken care of.
I had an appointment to drop off my card for spark plugs they had called and said that they were running behind and asked if I would come in the next day I agreed and I dropped off my car knowing that it should be done by the end of the day I got no phone call I tried calling three times before someone had told me that they weren't going to get to my car that day they had my car for three and a half days before I finally called up to try and get answers and then they try telling me that an appointment is just to drop off my car not the day that my car will get looked at no one offered me a ride home or to pick me up when my car got dropped off I asked about a loaner car and they blew me off I will not be going back to this location Now I will say that when I finally did get to talk to someone after threatening to just come up and pick up my car because no one had been looking at it that I spoke to a gentleman named Ray who then was helpful but it still took 2 days for them to get my car done.
Overall we were very satisfied with our experience at Ghent, especially with Whitney, Ted, and Erick. We were, however, pretty disappointed that, when we were given the EV we'd purchased, it had a very low charge, barely enough to get us home. Also, the tire pressure was low on all 4 tires.
This was my second service experience at Ghent Chevrolet and it was excellent. The appointment was easy to set up on the dealership's website. I arrived 15 minutes early and was immediately checked in. I enjoyed the free coffee and the chance to wander around the showroom and look at all of the shiny new toys! The service and tire rotation only took about 20 minutes which is great. I am very satisfied with the level of service, comfort, and courtesy that I have experienced with Ghent. Thanks!