When I went in I told you guys that my shaking was worse since I was in from my last oil change where I was told the my rotors didn���t need to be turned down and my tires just need to be rotated. I came in last week and my front rotors are so bad that now they can���t be turned down. I have to replace the rotors and my brakes. When I asked why it wasn���t caught the last time I was there no one could really tell me. The answer I got was the person that checked it last time no longer works there. That he wasn���t certified to take my car on a test run to check and see what I was talking about, let alone do the right diagnosis on my car. Then why was he working on my car? I���ll never come back to your Shop. I feel like you don���t listen to your customers especially if she is a female. The lady that I talk was very sweet and blessed her heart she was new and tried to get the answer I was asking. I also apologize for getting upset with her because it wasn���t her fault.But at know time did the person working on my car get on the phone talk to me. Every time it seem he was on the phone. I understand everyone is short hand now with covid but where I work we are told to take care of the customer.
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please contact us at (970) 439-4859 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Ghent is professional, helpful, tech savvy, and work hard to make sure their customers leave satisfied. I���m a Chevy man now not only because I love the trucks, but because of how great the team at Ghent is.
Am happy with results but unhappy with communication of service. Thought it might be fixed same day, ended up taking three days. A little communication goes a long way. You guys didn't even call to let me know what was found or to tell me that you had to order parts. Glad I have another vehicle.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (970) 439-4859 to discuss your concerns, as your satisfaction is of utmost importance to us.
The young salesman that I delt with was very professional and polite. I did have a problem but it wasn't his fault. We weren't able to connect my Onstar for nearly a week. Mostly because of it not being set up yet being a 2022. It wasn't in the system as of yet. Jorge kept in close contact with me until he was able to contact the Onstar representative onsight with Chevrolet company. I'm so very impressed with this young man and his professionalism and experience it took for him to complete the task long distance for me. I would definitely go to him again!
Hi, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ghent Chevrolet Cadillac!