you gave me the wrong premium floor mats for my Impala! it took 7 months and finely Mario in parts was able to fix everything in ten minutes! They do not make premium floor mats for the 2018 Impala yet!
Mark T did an excellent job negotiating for our New Traverse. Excellent customer service. All parties we spoke with were very helpful and kind. This is our 4th purchase from Ghent and I am sure we will return again when the time comes.
We had a scheduled service for out truck on 8/8. Finally called at 515pm to be informed that service had not even been started and it was not going to be finished that day. We live over 30 minutes away with an infant son and only 1 of us/ and 1 vehicle at at time. To say that going without for 1 day, let alone 2 would be an understatement. There was no apology or offer of a comp oil change even after trying to reach the service manager with no success. Rebooked service and was completed 8/13. We will not be back.
Ratings are lower than normal because i had a coupon for 49.95 for a 6 quart oil change , service advisor said my truck was 8 quart so it 59.some thing but when i got home the paper work said they only put in 6 quarts,. so i got a little over charged
We scheduled and went in for an oil change that is covered by a contract that we purchased when we bought the car from Ghent. All but 3 three times we have had to argue with the service writer about the coverage. This time and several of the other times the service writer had the last name of Greer. This time he finally agreed, after arguing with my husband extensively saying the contract had expired, to go get the contract from the finance manager which proved we were right. The were two times that a young lad helped us and she was great. We had no problems and she washed the car and extended all courtesies. This experience left us feeling that we would never come back but since we still have the contract we will return till it runs out.