Confirmed Service Customer
This was the second consecutive appointment I made using the MyChevrolet app. And it's the second consecutive appointment where the time of my appointment was confirmed but not honored by the service department. The first appointment had to do with a Check Engine light. When I showed up to my appointment, the service manager informed me that Check Engine lights had to be serviced by technicians that don't work on the weekends, so I had to leave my vehicle there. The second time, my oil change was changed from morning to afternoon because of overbooking, even though it had given me a text confirmation the day before. In both instances, the service department told me that my appointment request was coded as "info only" when it came through to their system. Yet, they only told me that when I brought my truck in for service! In both cases the last text I received from the dealership was a confirmation of my appointment. While I understand that the service department is limited in what they can do, the attitude is that there's nothing they can do and I'm just out of luck. There's no attempt to make it right. If I use your system to schedule an appointment, and your system confirms it, then how is it my problem? Please fix your system or let customers know that they shouldn't use it!
Micah H.
EVANS,
CO
Business Response
Micah, thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (970) 339-2438 at your earliest convenience to discuss how we can turn this experience into a positive one.
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