Confirmed Service Customer
We set up the appointment almost 2 Weeks in advance @ 11:30 a.m. We originally just had the oil change, but the gentleman asked if we wanted to rotate out tires. We agreed, and told him to proceed. We opt to wait in the lobby seeing how we live about an hour away. Our wait time was nearly 2 hours! In my eyes or even from a business point of view, that's unacceptable. There is no reason anyone should wait for 2 hours for a tire rotation and an oil change.
Sergio R.
WIGGINS,
CO
Business Response
Sergio, we appreciate you taking the time to leave us this feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
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