Confirmed Service Customer
I was happy they allowed my vehicle to be towed to the dealership after hours from Denver and when I went in the h following day to get get an estimate to fix the car Bryan was very accommodating. At that point everything was fine. I was told they were very busy but would fit me in between jobs. That was fine. I needed both service work and body work done so I was to get a quote emailed to me from Angela which I never received! Finally I went back to the shop and asked what the hold up was about. Bryan printed out the estimate that I was to have received and took me over to Collision where I explained I only wanted the bumper attached and no paint etc. so she gave me a new estimate and since a part was on order at servicing she said her team would start tearing the bumper off which was fine. However, my car sat there for over a week before servicing got it back to do the axel seal repair but they couldn’t put on the undercarriage part because the bumper was still off! So it went back to collision where it sat for several days before the bumper was attached and servicing finished their repairs! All in all by car was there for a total of 16 days! Every time I called for status I was either told parts had not come in, the technician assigned to the job was out that day, or the bumper was still off and I was transferred to collision where I left a voicemail but my call was never returned! When I did speak to Angela I was given a day it “should” be completed but of course that day came and went! It was s very frustrating 2 weeks! I feel I was totally given the run around!
Jill T.
EVANS,
CO
Business Response
Jill, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (970) 339-2438 so we can work towards a resolution.
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