2 HOURS for an oil change? As long as they had it they could have washed it! BUT NO!! So I did it myself. I really really hate to bring it in cuz I know I'm gonna be waiting for ever! Maybe I should take it somewhere else that's not gonna take forever to change the oil!
I know how frustrating it can be when things take longer than expected. I do apologize for any inconvenience we’ve caused you. I really appreciate you letting me know that we did not meet your expectations and I will be addressing your concern appropriately. Again we strive to deliver exceptional service, and I apologize we came up short.
Ron Bush.Fixed Operations Manager
First, I have interacted with the General Manager, Tim Ervin, on more than one occasion, and I consider him top notch. I needed to take my vehicle in for a factory recall correction for this recent visit. I dealt with a couple service professionals as well as the head of service. All treated me with the greatest care. I highly recommend the great people at Ghent Chevrolet.
Service was helpful, but did not contact me when car was done. They were also unable to diagnose my issue as it was not happening at that time. I had to call sales after svc was gone for the day to get my keys and Scott was very rude.
I apologize that you were not contacted at the end of the day. I know you have talked with our consultant about your concern and we will make every effort to address your concerns with the vehicle, and also how you were treated after service was closed. We value our guests and I am sorry that it was frustrating and our goal is never to treat anyone rudely. Ron Bush, Fixed Operations Manager, 970-339-2438
The gentlemen who serviced me was kind of rude and make me feel as if my business wasn’t wanted. Questioned me several times if I had an appointment as if he didn’t believe me. Wasn’t a very pleasant experience