Awful! My wife and I paid $21,000 for a 2013 GMC Terrain, the car was purchased at 8pm. It's the wife's car and gets garaged every night so I never really see it in the daylight. I hand washed and dried the entire car on saturday and found the entire drivers side of the car has been cheaply re-painted, it has a dull matte look to it and was never clear coated, but good enough to get it out of the lot in the evening. I spoke with the sales manager Jaime about it and was informed the only thing they will do is 'buff it' and was reminded I purchased the car 28 days after I reported it. He said they would have been more than willing to help me out if I caught it sooner. I have a call into the manager Tim.
They had no record of me making an appointment. So after waiting almost an hour I look into the maintenance area and see my truck sitting there. another 20 minutes goes by and i still see it sitting there so i ask someone if it is done. he says yes but they lost my paperwork. So i finally go to leave and they had washed my truck which may have been nice had they not put scratches down the side.
Had a window that would not go up or down. Took my car in to get fixed but was told the warranty was expired. Figured the repair would cost a lot, but the person that dealt with my wife explained that the faulty part should never break and worked with us to get the repair done at a minimal price. We were grateful for this gesture because other dealerships or repair shops think about profits not the customer. I will go to Ghent with my vehicle because they are professionals with great cuatomer care and get the job done in an impressive timeline.
Thank you Ghent Chevrolet.