My truck was looked at within the time frame, the price for just a diagnostic test is a little outrageous. I was quoted $900 for a fix I was able to do myself for less than $100 and half the time. I will probably never take my vehicle back to Ghent if I have a problem. Definitely trying to rip off customers with prices!!
The service checkin guy was so new that it took a while to checkin as he had no idea about extended warranties. He insisted I should give him my only copy of my warranty paperwork (which I declined after he couldn't be bothered with a finding a copier so I could keep my original) All along the warranty info was listed on my checkin papers. When I picked up my truck he didn't even bother going over the safety check paperwork and I had to go back to ask about something marked in yellow. The service technician did a great job on the items serviced but it would have been nice to have my vehicle washed after leaving it there for 5 hours.
After buying my vehicle there I'm not sure I'll be back for services in the future even though I prefer factory service on my vehicles
the salesman promised me that they would fix the details of the car and they would let me use a car while they fixed it and that they had the two keys and after I bought it he said he had no other key that I had to pay 400 for a new one and I couldn't borrow a car while they fixed it and it took a while to fix my car
The problem has not been fixed and the service department really doesn't care the manager has a chip on his shoulder he is all ways right no mater what. Ghent Chevrolet is a great dealership to buy a vehicle just not to get service.
The power steering in my HHR went out. There was a Special Bulletin from Chevy that covered the repairs. I figured 2-3 days in the shop. Ghent fixed my vehicle in 1 day with absolutely no problems. You don't find out how good a dealership is when times are good...it's how good they are when times are bad. Ghent is a good dealership.